Refund policy

Return and Refund Policy

We want you to love your purchase from The Vault Vibez.

Returns

Return requests must be made within 14 days of delivery.

To be eligible for a return, items must be:

Unworn, unwashed, and unused
In the same condition in which they were received
Free from stains, odors, makeup, pet hair, or other signs of wear
Returned with original tags attached, when applicable

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Final Sale Items

The following items are final sale and cannot be returned or refunded:

Clearance or final-sale merchandise
Items marked final sale at the time of purchase
Gift cards
Items that have been worn, washed, altered, or damaged after delivery

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and make it right.

Photos of the item and packaging may be requested.

Refunds

Once your approved return is received and inspected, we will notify you.

Approved refunds will be issued to the original payment method. Your bank or credit card company may require additional processing time before the refund appears on your account.

Exchanges

Because inventory may be limited, we cannot guarantee that another size, color, or style will still be available.

If you would like a different item, please contact us regarding availability.

Marketplace Purchases

Orders placed through third-party marketplaces, including TikTok Shop, Whatnot, or other selling platforms, may also be subject to that platform's return and refund requirements. When platform rules apply, those requirements will take precedence.